Customer service

We promptly intervene for any technical requirement with highly qualified personnel, to resolve situations and keep your business running under the best conditions.

Our experience is at the service of our clients in choosing the product best suited to business needs and opportunities. We can adapt the dimension of systems on the bases of the volume of product to be treated and recommend the accessories most suited to guaranteeing the best performance.

Our seasonal interventions are aimed at reducing downtime to a minimum. Maintenance works carried out by us optimise the performance of the dryer, providing advice for increasing system efficiency.

Periodical checks, preventative interventions and the substitution of worn parts before activities begin all guarantee that the dryers will function properly. Controls improve performance, reduce risks and maintain the value of the investment over time.

The original spare-part service represents the guarantee of being able to count on products that provide efficiency and durability over time. Original spare parts ensure optimal functionality, prolonging the duration of the investment and avoiding problems of compatibility.

The installation service is turnkey, and includes precision assembly of all the components, electrical connections, software configuration, function testing and commissioning. Efficiency, time saving and guaranteed results.

You can count on our training service to make the most of your dryer. Our technicians will provide operators with on-site training for operational procedures, standard maintenance, diagnostics and problem solving.

For industry 4.0-compatible products, our specialised technicians offer remote support services. Our advanced software makes it possible to remotely consult instrumentation for real-time checks and implementation of solutions.