Customer service
Reliability, experience, and availability are core values for Strahl. Our customer service provides support at every stage of the relationship: before, during, and after the sale. We offer timely and widespread assistance, tailored to the specific needs of each customer, with the goal of responding quickly and competently to any doubt, issue, or technical requirement.
Tailored service solutions
Technical support
We respond promptly to any technical need with highly qualified personnel. Our goal is to quickly resolve any issues, ensuring operational continuity and efficiency of your system.
Design consulting
We make our experience available to customers to identify the most suitable solution for production needs and growth prospects. We size systems based on processing volumes and recommend the most suitable accessories to ensure the best performance.
Operational maintenance
In-season interventions are designed to minimize downtime. Maintenance carried out by our technicians optimizes dryer performance and improves overall system efficiency.
Scheduled preventive maintenance
Regular inspections, preventive maintenance, and the replacement of worn parts before operations begin all ensure that the dryers function properly. These controls enhance performance, reduce risks, and help preserve the value of the investment over time.
Original spare parts
The supply of original spare parts ensures reliability, durability, and full compatibility. Original components guarantee proper system operation, extend the service life of the dryer, and prevent technical issues.
Turnkey installation
We offer a turnkey installation service including assembly of all components, electrical connections, software configuration, functional testing, and system commissioning. An efficient process that ensures reliable results and defined timelines.
Operator training
To make the most of your dryer, we offer a dedicated training service. Our technicians train operators on site on operating procedures, routine maintenance, diagnostics, and troubleshooting.
Remote support
For Industry 4.0-compatible products, we offer remote support provided by specialized technicians. Through advanced software, it is possible to monitor and analyze system parameters remotely, performing checks and interventions in real time.